Refund Policy

We want you to be satisfied with English IPTV List. This policy explains when refunds are available and when they are not.

Last updated: March 1, 2026

1) When Refunds Are Not Accepted

We do not accept refunds in the following cases:

  • You changed your mind after purchase.
  • Your device is old/unsupported, or you use outdated/unsupported apps.
  • Your internet connection is poor/unstable, high packet loss, or insufficient bandwidth.
  • Blocking or restrictions by your ISP/provider, router, or country-level filters/VPN issues.
  • Problems coming from your side (local network, Wi-Fi, hardware, OS, or app configuration).

Please verify your device/app compatibility and internet stability before purchasing long-term plans.

2) When Refunds Are Accepted

We accept refunds for the plans below only if the issue is on our side and:

  • The issue is reported to us and is not resolved within 7 days, or
  • Our team does not reply to your support messages within that period.
How to report: Email help@englishiptvlist.com or WhatsApp +44 7440 621685.
Please include: order ID, device/app, screenshots or error messages, and (if connection-related) a recent speed test.

3) Refund Method & Timing

  • Refunds are sent to the same payment method / bank account used for the order.
  • Processing time is typically 3–10 business days after approval (your bank/card issuer may take longer).

4) Plans & Refund Amounts (GBP)

Plan Price If issue not solved within 7 days After 7 days (issue on our side)
3 Months £30 100% refund Example: if you used the service for 1 month, refund is 30% (£9).
(Other periods beyond 7 days are assessed based on this rule and your usage.)
6 Months £40 100% refund Used ≤ 3 months: 50% refund (£20).
Used > 3 months: 35% refund (£14).
12 Months £60 100% refund Same rule as 6 months: Used ≤ 6 months → 50% refund (£30).
Used > 6 months → 35% refund (£21).

Notes: Refunds apply only when the fault is from our side and after reasonable troubleshooting. Prices shown are current examples. If you purchased at a different price, percentages apply to the amount you paid.

5) Examples

  • 3-Month plan (£30), issue on our side, you used ~1 month → refund 30% = £9.
  • 6-Month plan (£40), issue on our side, used 2 months → refund 50% = £20.
  • 6-Month plan (£40), issue on our side, used 4 months → refund 35% = £14.
  • 12-Month plan (£60), issue on our side, used 5 months → refund 50% = £30.
  • Any plan, issue not solved within first 7 days or no reply → 100% refund.
Important: This policy covers subscription fees only. Accessories, third-party apps/devices, and ISP services are excluded. We may request reasonable cooperation (tests, app updates, settings) to diagnose issues before approving a refund.

6) Contact

English IPTV List – Billing
Email: help@englishiptvlist.com
WhatsApp: +44 7440 621685