Help Center
Frequently Asked Questions
Quick answers about installation, devices, payments, and using your UK IPTV subscription.
Ordering
Before you buy
Details about plans, delivery times, and what you’ll receive.
You’ll receive Xtream Codes (username/password/server) or an M3U + EPG link, plus a quick
setup guide. We also message you on WhatsApp if we need any details to complete activation.
Orders are processed quickly—most customers receive credentials within 10 minutes to 1 hour (often sooner).
One subscription allows one active stream at a time. You can install the app on multiple devices but watch on one simultaneously.
Need concurrent streams? See multi-device options.
Devices
Compatibility
We support popular IPTV apps across Smart TV, Firestick, Android TV/boxes, MAG and mobile.
We provide credentials that work with top players (e.g., TiviMate, IPTV Smarters, XCIPTV, Flix IPTV, and MAG portals).
Choose the app you prefer and enter the Xtream/M3U details we send. See recommended apps.
We don’t own or distribute any apps. We deliver credentials for your chosen app. Our install guide
includes step-by-step instructions.
Installation
Setup & EPG
Enter the credentials we send and follow the prompts in your player app.
Follow our Installation Guide for Firestick and Android TV. You’ll paste the M3U/EPG links or add Xtream details and you’re done.
Yes — we include an EPG URL with your order where supported by the app. Some players auto-detect EPG when you sign in with Xtream Codes.
Payments & Support
Billing & troubleshooting
How we take payment and what to do if you see buffering.
We operate pay on delivery. After we create your account, we send payment instructions via email/WhatsApp. See payments FAQ.
Use Ethernet if possible, or 5 GHz Wi-Fi, close background downloads, and select a suitable stream inside your app.
More tips on troubleshooting.
Please review our Refund Policy.
If you need help, contact us.