1) Who We Are
English IPTV List provides IPTV subscription services and related support. This Privacy Policy applies to our website, checkout, and customer support channels.
2) Information We Collect
We collect information that you provide directly and data collected automatically when you use our site:
- Account/Order data (e.g., name, email, WhatsApp number in E.164 format, billing details, selected plan).
- Support messages (emails/WhatsApp chats you send to us).
- Technical data (IP address, device/browser, pages viewed, timestamps, approximate location derived from IP).
- Payment data is processed by our payment partners (e.g., payment gateways). We do not store full card numbers.
3) How We Use Information
- Provide and manage subscriptions, fulfill orders, and deliver customer support.
- Process payments, detect fraud/abuse, and ensure service reliability.
- Improve our website, features, and user experience.
- Send service messages (e.g., order confirmations, important updates). Marketing messages are sent only where permitted and you can opt out.
- Comply with legal obligations and enforce our Terms.
4) Cookies & Similar Technologies
We use essential cookies for core site functions (e.g., session, checkout) and may use analytics/performance cookies to understand site usage. You can manage cookies via your browser settings. Blocking some cookies may impact functionality.
5) How We Share Information
We share information with trusted third parties who help us operate our service. These include:
- Payment processors/gateways (to process your payments securely).
- Hosting and infrastructure (to run our website and databases).
- Email/communications providers (to send order emails and support replies).
- Analytics/anti-fraud providers (to protect our platform and improve service).
We do not sell your personal data.
6) Legal Bases for Processing (EEA/UK)
Where GDPR/UK GDPR applies, we rely on the following legal bases:
- Contract – to provide the services you request (orders, account, support).
- Legitimate interests – to secure our service, prevent fraud, improve features, and communicate non-marketing service messages.
- Legal obligation – to meet accounting, tax, and compliance requirements.
- Consent – for certain marketing/analytics where required; you may withdraw consent at any time.
7) Data Retention
We keep personal data only as long as necessary for the purposes described above, including to satisfy legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.
8) Security
We use technical and organizational measures appropriate to the risk (e.g., encryption in transit, access controls). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
9) Your Rights
Depending on your location, you may have rights to:
- Access, correct, or delete personal data.
- Object to or restrict certain processing.
- Port your data to another provider.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with your local data protection authority.
To exercise your rights, contact us using the details below. We may need to verify your identity before fulfilling a request.
10) Children’s Privacy
Our services are not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us so we can delete it.
11) International Transfers
We may process and store information in countries outside your own. Where required, we use safeguards such as Standard Contractual Clauses or equivalent mechanisms to protect transferred data.
12) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above.
13) Contact Us
If you have questions about this policy or your data, contact us: